Terms and conditions

The terms.

Everything you're agreeing to when we work together, in plain English. If anything's unclear, just ask.

  1. About these terms
  2. Website plans
  3. Cancelling
  4. What you own
  5. What I need from you
  6. Hosting and third parties
  7. Social media management
  8. Design projects
  9. Print
  10. The Starter Kit
  11. Paying invoices
  12. Liability
  13. Everything else

01 About these terms

These terms apply when you buy a website plan, social media management, design work or print from Make Your Mark, the trading name of Mark Beall, 21–25 Coleshill Street, Sutton Coldfield B72 1SD ("I", "me").

They're written for business customers. Our agreement starts when you accept a quote or pay your first invoice or setup fee. Anything we agree in writing for your project, such as a quote, sits alongside these terms. If the two ever disagree, the quote wins.

02 Website plans

What you get

Each plan includes what's listed on its page: Essential (from £35 a month), Business (from £55 a month) and Pro (from £99 a month). That covers design, build, hosting, security and the updates included in your plan.

Setup fee

There's a one-off setup fee (£199 for Essential and Business, £399 for Pro), paid when you sign up. It covers the design and build, so it's non-refundable once design work has started.

Timescale

Most sites go live within 14 days of me receiving your words, photos and logo. If your material arrives later, the launch date moves too.

Monthly payments

Payments are taken automatically on the same date each month, starting when your site goes live. If a payment fails I'll get in touch first. If it's still unpaid after 14 days, I may pause your site until it's paid.

Updates and fair use

Updates are what your plan includes: two small changes a month on Essential, and unlimited small changes on Business and Pro, within fair use. A small change is one to text, photos, prices, products or hours that takes up to 30 minutes. On Pro, small changes are done within 48 hours. New pages, new features and bigger changes are quoted separately.

Switching plans

You can move up or down a plan at any time. The new price starts from your next payment. Moving up may include a one-off charge for building the extra pages or features, which I'll quote first.

Price changes

I'll give you at least 30 days' notice of any price change, so you can decide whether to stay.

03 Cancelling

There's no minimum term. Plans roll monthly and you can cancel at any time by giving 30 days' notice by email or WhatsApp. Your site stays live until the end of the notice period.

I can also end a plan by giving you 30 days' notice, or straight away if a bill is more than 30 days overdue or the site is used for anything unlawful.

04 What you own

  • Always yours: your domain name, business name, logo, words and photos.
  • Before 24 months: the website design and code stay mine, and you can use them for as long as your plan is active. If you leave, you keep your domain and I'll send you a copy of your words and photos.
  • After 24 months: the website itself is yours too. If you leave, I'll hand over the complete site files and help move it to your new host. Hosting and updates then become your responsibility.

Third-party services such as booking systems, online payments or email are set up on accounts in your name wherever possible, so they stay yours whatever happens. Their own fees and terms apply.

05 What I need from you

  • Your words, photos, logo and any other material, sent in good time.
  • Permission to use everything you send me. You confirm you own it or have the right to use it.
  • Checking your site before launch and telling me about anything that needs correcting.
  • Keeping your business information accurate, such as prices, opening hours and any legal details your business needs to show.

06 Hosting and third parties

I use reliable hosting and take regular backups, but no website can be guaranteed to be online 100% of the time. If your site goes down, I'll fix it as quickly as I reasonably can.

Some features depend on other companies, such as payment providers, booking systems, map services and AI services. I'm not responsible for their downtime, changes or fees. Payment providers take a small fee on each sale. I don't take commission on what you sell.

Your domain name is registered in your name. Renewal costs are yours unless we agree otherwise.

07 Social media management

  • Plans are monthly, paid in advance, and can be cancelled with 30 days' notice.
  • You'll approve content before it goes live. If I don't hear back within 3 working days, I may go ahead and post it.
  • You give me access to your accounts and can remove it at any time. Your accounts are always yours.
  • Content I create for you is yours to keep and use once it's paid for.
  • I'll work hard to grow your audience, but I can't guarantee followers, reach or sales, as social platforms control who sees what.

08 Design projects

Every design project gets a fixed quote before work starts. The quote sets out what's included, the number of rounds of changes, and when payment is due. Extra work outside the quote is agreed with you first.

Once you've paid in full, you own the final artwork and can use it however you like. Early sketches and unused ideas stay mine.

09 Print

  • I'll send you a proof to approve before anything is printed. Please check it carefully. Once you approve it, mistakes in the proof are your responsibility.
  • Print is made to order, so it can't be cancelled once printing has started.
  • Colours can vary slightly between screen and paper and between print runs.
  • Delivery dates from printers are estimates. I'll always tell you if there's a delay.
  • If there's a fault with the printing itself, tell me within 7 days of delivery and I'll get it reprinted or refunded.

10 The Starter Kit

The Starter Kit is £450, paid in one go or in 3 monthly payments of £150. It includes the items listed on the Starter Kit section of my website.

Your website then continues on the Essential plan at £35 a month, under the website terms above. The 24 months start from the day your site goes live. If you pay in instalments, all three are due even if you cancel the website plan early.

11 Paying invoices

Invoices are due within 14 days unless your quote says otherwise. If an invoice is overdue, I may pause work until it's paid. I'm not currently VAT registered, so no VAT is added.

12 Liability

I'll carry out all work with reasonable care and skill. If something goes wrong, I'll put it right. My total liability to you is limited to the amount you've paid me in the 12 months before the problem. I'm not liable for indirect losses such as lost profits or lost business.

Nothing in these terms limits liability that can't be limited by law.

13 Everything else

  • I may show work I've done for you in my portfolio and on social media, unless you ask me not to.
  • How I handle personal information is explained in my privacy notice.
  • If you're unhappy with anything, please tell me straight away and I'll do my best to sort it out.
  • I may update these terms. I'll tell existing clients at least 30 days before changes affect them.
  • These terms are governed by the law of England and Wales.

Last updated 4 November 2026.